WELCOME SPRING SALES: USE CODE SPRING25 FOR 20% OFF

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1. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

[Your Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

[Your Company Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

We ship worldwide. Shipping charges and available service will vary based on package weight and country of destination. Please note, international shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

7. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. This can be found on our Return Policy page.